Return and Refund Policy
We want you to be entirely satisfied with your purchase from [Your Site Name]. If, for any reason, you are not completely pleased with your order, we are here to assist you with our detailed return and refund policy outlined below.
- Right of Withdrawal
You have a period of [number of days] days from the receipt of your order to exercise your right of withdrawal without having to provide a reason. If you decide to return one or more items, please follow the procedure outlined below.
- Return Conditions
- Items must be returned in their original, unused, and undamaged condition.
- Customized metal posters are not eligible for return, except in cases of manufacturing defects or damage during transit.
- Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
- We recommend returning items with a tracking service, as we cannot be held responsible for items lost in transit.
- Return Procedure
To initiate a return, please follow these steps:
- Contact our customer service at [customer service email address] to obtain a return number and detailed instructions.
- Carefully package the items in their original packaging or suitable packaging to prevent damage during transit.
- Include a copy of the original invoice or a document proving the purchase.
- Send the items to the address provided with the return number clearly visible on the outside of the package.
- Inspection and Refund
Once we have received and inspected the returned items, we will proceed with the refund process under the following conditions:
- If the returned items are in perfect condition, we will issue a refund of the total amount paid, including the initial shipping costs.
- If the returned items show signs of use or damage, restocking fees may apply.
- The refund will be made using the same payment method as the one used during the initial purchase, and it may take up to [number of days] business days to be visible in your account.
- Defective or Damaged Products
If you receive defective or damaged items, please contact us immediately at [customer service email address] with photos of the items and packaging. We will promptly resolve the issue by arranging a replacement or refund.
Thank you for placing your trust in [Your Site Name]. If you have any additional questions regarding our return and refund policy, feel free to contact us.
Last Updated: [date of last update]
