Return and Refund Policy

We want you to be entirely satisfied with your purchase from [Your Site Name]. If, for any reason, you are not completely pleased with your order, we are here to assist you with our detailed return and refund policy outlined below.

  1. Right of Withdrawal

You have a period of [number of days] days from the receipt of your order to exercise your right of withdrawal without having to provide a reason. If you decide to return one or more items, please follow the procedure outlined below.

  1. Return Conditions
  • Items must be returned in their original, unused, and undamaged condition.
  • Customized metal posters are not eligible for return, except in cases of manufacturing defects or damage during transit.
  • Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
  • We recommend returning items with a tracking service, as we cannot be held responsible for items lost in transit.
  1. Return Procedure

To initiate a return, please follow these steps:

  • Contact our customer service at [customer service email address] to obtain a return number and detailed instructions.
  • Carefully package the items in their original packaging or suitable packaging to prevent damage during transit.
  • Include a copy of the original invoice or a document proving the purchase.
  • Send the items to the address provided with the return number clearly visible on the outside of the package.
  1. Inspection and Refund

Once we have received and inspected the returned items, we will proceed with the refund process under the following conditions:

  • If the returned items are in perfect condition, we will issue a refund of the total amount paid, including the initial shipping costs.
  • If the returned items show signs of use or damage, restocking fees may apply.
  • The refund will be made using the same payment method as the one used during the initial purchase, and it may take up to [number of days] business days to be visible in your account.
  1. Defective or Damaged Products

If you receive defective or damaged items, please contact us immediately at [customer service email address] with photos of the items and packaging. We will promptly resolve the issue by arranging a replacement or refund.

Thank you for placing your trust in [Your Site Name]. If you have any additional questions regarding our return and refund policy, feel free to contact us.

Last Updated: [date of last update]

Header visual frenchiart metal plate poster not displate
Header visual frenchiart metal plate poster not displate